We want to make sure you’re completely satisfied with your purchase, that’s why we offer a 30-day no questions asked return policy on all of our products. Simply contact us to tell us about your return, and then just ship your unused product back. (We will always pay for return shipping if you have received the wrong product or a defective product.)
To return your product:
Place your product into the protective packaging it came in. Ship the product to:
Build-A-Bryan
994 Midway Blvd
Painesville, OH 44077
We’ll work fast to process your return, usually the same day its received. However we do ask you provide us with up to 72 hours after receiving the return to process the refund. All refunds are processed back to the original payment method. It could take up to an additional 72 hours for the credit to be available to you depending on your bank.
We’re sorry, products that have been used are not eligible for a refund. Any products found defective will have the defective piece replaced up to replacing the entire product.